Marcia Tatay

• South Bend, IN

Hi, I'm Marcia Tatay. Welcome to my profile!

Marcia Tatay's Bio:

Marcia Tatay's Experience:

• Medical Receptionist at National Healing Corporation

  February 2004 - October 2010

  Performed the role of receptionist by coordinating the processes between the front office staff, patients, in-house medical staff, and out-sourced medical offices. By successfully organizing the patient and medical staff needs, an excellent level of patient care was maintained while also fulfilling our corporation's goals for a successful and profitable business. Improved the tracking process of each patient through a spreadsheet created and customized for the special needs of this facility. Daily activities included the preparation of case managements list for each physician's patient load, the follow up on progress of the case management and relaying pertinent information on needed changes for each case to the appropriate areas. Maintained accurate and efficient medical files that tracked each patient from their initiation, treatment, prescribed referrals, and discharge. Worked closely with physicians and nursing staff to achieve a high level of working knowledge to better facilitate the ordering of and follow though of patient tests and treatment at other medical facilities. Prepared new patients by working with referring offices to obtain and collect all necessary medical records, scheduled appointments appropriately while coordinating with the nursing staff, physicians, and office personnel. Maintained medical record for updates, follow ups, referrals, and test results, while ensuring that all corrections and dictations were complete for patient discharge or referral. Supported an efficiently coordinated office by ordering supplies and forms, initiating and sending needed correspondence to patients, physicians, medical offices, and clinics; answering phones and facilitate messaging for the office; coordinating patient transportation; taking minutes of office meetings. Supervised the volunteers for our office by coordinating their duties with the patient and staff needs.

• Customer Service Administrator at Ziker Uniforms

  September 2003 - January 2004

  As a frontline Customer Service Representative provided administrative, clerical, and follow-up support in connection with Customer Service activities in the Uniform Rental Department, This included updating the customer database using Goldmine 6.0 Professional and maintaining a schedule for Customer Service visits and follow-up. Communicated customer concerns to Route Drivers and Service Managers and facilitated communication between Office Staff and Service Staff. Assisted Management, including the General Manager of Sales and Service, by preparing them for appointments and telephone calls; compiling client information, including communication, service agreements and complaints in support of customer contacts; and preparing Sales and Service updates, New Account reports, and Lost Business for review of weekly service activities. Entered all new and renewal contracts and updated pricing on large accounts using the company's program, Route Manager. Prepared sales proposals for Sales Representatives. Clerical duties included preparing official letters for the owner of the company, General Manager, and Production Manager. Restructured department's filing system to improve efficiency.

Marcia Tatay's Education:

• Indiana University South Bend

  2005 – 2012
  Bachelor of Science (B.S.)

Marcia Tatay's Interests & Activities:

• Marcia Tatay
• South Bend, IN